bK
biance K

1 reviews | Active since Apr 2018

16 Apr 2018, 16:03

MTN refuses to cancel contract

I have had no joy with my MTN contract in regards to cancellation. I called in January 2018 to cancel and was told to call in Feb when my contract reached the end of the term, I called then 01/03/2018 to cancel and was told that there was an oustanding amount due to pay in order to cancel falling within the 24 month period which I have agreed to pay but advised the consultant to cancel this contract immediately as I have called already and they should note it. I paid this amount oustanding and now I am notified that I owe more money as my contract was never cancelled and they are still continuing with sending me data and free minutes that I dont want. I will not pay this money as I requested cancelleation and feel that MTN is forcing me to continue with a contract. I will be forever owing money and stuck in this contract I dont want. need urgent assistance with stopping this contract as I will not pay for something that I requested to stop.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Apr 2018, 05:34
Official

Good day Biance,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly contact our cancellations department by dialing 808 and selecting option 4. They should be able to assist you as soon as possible.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,