CS
CLIFTON S
1 reviews | Active since Feb 2015
13 Feb 2015, 11:20
MTN refuses to bring back my number
I hereby wish to register my concern regarding my MTN number.<br> I went to MTN shop in Midrand 2011 to buy a phone which I was told I'm going to pay it for 24 months.<br> I used my old sim card, kept my number but changed from prepaid to contract.<br> I paid for 24 months after that I refused to upgrade.<br> <br> Me refusing to upgrade made MTN to block my number forgetting that the number they blocking its mine I bought it 2009.<br> I want my number back, as prepaid as it was when I came to buy a phone from MTN. My agreement with MTN was a 24month contract<br> And I did pay the 24 months.<br> <br> Name Clifton B Sishwili<br> Cell number *** (the one MTN blocked)<br>
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MTN South Africa's replyOfficial
25 Feb 2015, 12:04Hello cliffsish,
We do apologize for any inconvenience caused. it was not our intention to have dissatisfied you in any way.
We've managed to locate your account with your ID number and see that the account that was opened was closed due to non-payment. After your promotion expired the contract was operating on a month to month basis. You then had the option to renew the contract or cancel it by migrating it back to prepaid, this would have ensured that you retain the number.
After our Legal Department deactivated the account and number, it was recycled on our network and has now been assigned to another customer. The number cannot be reactivated.
Please call *** and request to be transferred through to our Legal Department for further assistance.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused. it was not our intention to have dissatisfied you in any way.
We've managed to locate your account with your ID number and see that the account that was opened was closed due to non-payment. After your promotion expired the contract was operating on a month to month basis. You then had the option to renew the contract or cancel it by migrating it back to prepaid, this would have ensured that you retain the number.
After our Legal Department deactivated the account and number, it was recycled on our network and has now been assigned to another customer. The number cannot be reactivated.
Please call *** and request to be transferred through to our Legal Department for further assistance.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Feb 2015, 12:04
Official
Hello cliffsish,
We do apologize for any inconvenience caused. it was not our intention to have dissatisfied you in any way.
We've managed to locate your account with your ID number and see that the account that was opened was closed due to non-payment. After your promotion expired the contract was operating on a month to month basis. You then had the option to renew the contract or cancel it by migrating it back to prepaid, this would have ensured that you retain the number.
After our Legal Department deactivated the account and number, it was recycled on our network and has now been assigned to another customer. The number cannot be reactivated.
Please call *** and request to be transferred through to our Legal Department for further assistance.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused. it was not our intention to have dissatisfied you in any way.
We've managed to locate your account with your ID number and see that the account that was opened was closed due to non-payment. After your promotion expired the contract was operating on a month to month basis. You then had the option to renew the contract or cancel it by migrating it back to prepaid, this would have ensured that you retain the number.
After our Legal Department deactivated the account and number, it was recycled on our network and has now been assigned to another customer. The number cannot be reactivated.
Please call *** and request to be transferred through to our Legal Department for further assistance.
Regards
Tim
MTN Complaints Management Team: REQ:***