MTN refuses to blacklist lost/****** phone needed for insurance

MTN is blatantly refusing to blacklist customers' phones and provide consumers with the ITC number needed for phone insurance. I was told by the MTN branch to send an email to their ***** team (***) with specific information required and when I did not hear from anyone for several days - I contacted their hotline *** which was the beginning of a rollercoaster ride. Option 1 takes you to a third-party company, and there you will be told that the number is incorrect advising to go back to customer support to get the correct number. If you go back - you will be told that is the correct number. And if you ask them for the correct number they will refuse to give it to you. If you choose option 2 you will be directed to extension 173, and on that extension, you will be told that number has been changed to 083 135 which is their customer contact center - so you are back on square 1 where you wasted 30 min and got nowhere. So it is just a trick loop by MTN, where they try to do everything NOT to help you under the banner of the helpline. Loud message to all who are getting new contracts or prepaid deals: - avoid MTN at all cost, or you will regret it!!!! They are the worst operator by far, with an agenda when it comes to phone blacklisting. This was expressed to Parlament on communication bill hearing and it is also expressed in practice when asked by consumers to blacklist phones. And without them giving you an ITC number - you can forget about getting insurance coverage from your insurers.