MTN refuses to assist with R18,000 of Data *****

MTN ***** issue still not resolved after 6 weeks! My husband Ian was de*****ed over the phone by a ******** posing as an MTN consultant (that knew all his details, even the fact that he had just upgraded his contract.) I can only think it’s an inside job?! He was told by the in-store consultant to expect a phone call for a credit increase. The ********* then asked Ian had he asked for a sim swap because a Mr van Heerden was asking for his phone number. Ian said absolutely said ‘no ways must they give away his phone number, he’s been with MTN for 22 yrs.’ The ********* posing as an MTN consultant then said to resolve this issue Ian should give him the OTP number sent to his cell phone (which he unfortunately did) Yes, big mistake (never give your OTP to anyone) but Ian was convinced he was talking to MTN. When asked for a second OTP Ian became suspicious and ended the call. Now, a month later, for a bill that is normally R899 a month, we have just received an R18,000 phone bill for June due to 600 GB of data that has been “bought” in self service!! After 6 phone calls, 3 emails, 2 visits to MTN Sandton, affidavit from police station, visit to ABSA bank to try cancel the debit order, all to no avail … MTN staff are absolutely useless!! You just get shunted to pillar to post!! MTN could very easily withdraw the data and clear the bill. But no .. nothing gets done! I am beyond furious. How the hell am I supposed to pay an R18,000 phone bill that is not even mine!? Any advice please? What to do now? I need a contact person at a very high level in the ***** department. Please HELP Robin & Ian Rheeder