MTN REFUSES TO ASSIST CUSTOMERS
<p>I got a sim only from mtn on a data package. This is for my cctv. I need a UNRESTRICTED APN.. I was a previouos customer and had an UNRESTRICTED apn Now on my new Contract I have contacted the CALL centre more than 30 times and still no resolution to my problem. </p> <p> </p> <p>Get my line sorted or CANCEL THE CONTRACT </p> <p> </p> <p>Contact me to get this sorted ASAP </p>
Good day Douw
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good day Douw
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***