MB
Marcel B

1 reviews | Active since Jul 2011

15 Sept 2016, 20:46

MTN refuses to address issues and engage

<p>MTN after admitting that they are at fault has now been avoiding me for over two weeks regarding my Fibre to Home. I am given the run-around when calling and the issue is not being addressed but I still need to pay them each month. They probably hope I will give up and wont have the guts to take on a corporaye giant..</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Sept 2016, 14:17
Official

Thank you for your post.

Please note that the matter has been referred to the management team of the data division for attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***