MTN REFUSES TO ADDRESS FALSE CHARGES FOR MMS's

MTN has added charges for 2 MMS's which I did not send to my Unbilled Invoice for this month.<br> <br> When I contacted MTN to pro-actively rectify this, the call centre agent refused to escalate the issue. (I have had a similar issue with MTN in November 2014 and it took 4 months to resolve. I am trying to prevent that from happening again.)<br> <br> I am not prepared to pay for an itemized bill, since all the required information is available on the Unbilled Invoice on the MTN website. The number to which the alleged MMS's were sent is 081******5<br> <br> 2016-02-08 07:09:31 2781******5 00:00:00 MTN R 0.79<br> 2016-02-08 07:09:31 2781******5 00:00:00 MTN R 0.79<br> <br> Please remove these entries from my Unbilled Invoice to ensure they are not added to my final Invoice for the month.<br> <br> Fact is that the SIM card on which this is billed is installed in a MTN B683 3G router and it cannot send MMS's<br> <br> Please let me know if you require any further information. I can provide the webchat log from my discussion with Simon Ncenya if needed.<br> <br> Regards<br> <br> JC