MTN Refuses Direct Settlement and Forces Customers to Attorneys

Title: MTN Refuses Direct Settlement and Forces Customers to Attorneys

I am extremely frustrated with MTN’s handling of my account.

I have made multiple attempts to settle my outstanding balance directly with MTN in good faith. I have even offered to make an immediate payment and enter into a structured payment plan on a reduced settlement amount.

Despite this, MTN continues to redirect me to third-party attorneys instead of assisting me directly. This is unacceptable.

As a consumer, I have the right under the National Credit Act to settle my account at any time. Instead of facilitating a direct and efficient resolution, MTN is choosing to complicate the process by involving third parties, which only leads to unnecessary legal costs and delays.

It is clear that no real effort is being made to resolve this matter, despite my willingness to pay and settle.

I am formally requesting: - A direct settlement figure from MTN - The option to resolve this matter without third-party involvement - A fair and reasonable settlement discount

If this matter is not resolved urgently, I will escalate it further through the National Credit Regulator and the Consumer Goods and Services Ombud.

MTN needs to take accountability and assist customers who are actively trying to settle their accounts instead of making the process more difficult.

I am ready to resolve this immediately — MTN just needs to cooperate.