MTN Refuses Cancellation Despite Reference Number & Ongoing Billing Issues

I am extremely frustrated with the service from MTN.

I have been dealing with ongoing billing and account issues, and despite multiple attempts to resolve this, nothing has been properly addressed.

The main problems include:

I am being charged for WiFi/services that I cannot use Payments made are not correctly reflecting on my account I continue to be billed despite disputing these charges

Most concerning is the following:

I have already requested cancellation and was provided with a cancellation reference number, yet MTN is now refusing to cancel the account, claiming that it cannot be cancelled because it is in arrears.

This is completely unacceptable.

MTN cannot continue billing a service, refuse cancellation, and then use the outstanding balance (which is in dispute) as a reason to keep the account active. This creates a cycle where the account can never be closed, and the charges keep increasing unfairly.