Mtn refused to update my paid up account

Title: MTN Refuses to Update My Paid-Up Account & Cannot Explain Extra Payments

I settled my MTN account through NuDebt in June 2025 and received an official paid-up letter confirming that the account is closed. NuDebt also confirmed that they notified MTN.

Despite this, MTN still shows my account as handed over and keeps claiming I owe them over R2000 — an amount they cannot explain. I have already made two extra payments to MTN for this amount, and they still insist I owe them, yet they cannot tell me what the charges are for.

Every time I visit MTN branches, they only log tickets and give me reference numbers, but nothing is ever resolved. I have sent multiple emails to *** and MTN’s complaints department with no response at all.

NuDebt confirmed that my account is fully paid and terminated on their side, but MTN refuses to update their system and keeps giving me different stories every time I follow up.

This has caused unnecessary stress and frustration. I simply want MTN to correct my account, acknowledge the paid-up status, remove the incorrect handover flag, and explain where these unexplained charges came from — especially after I already paid them twice.

I am now escalating this matter to ICASA and considering legal assistance. MTN, please urgently fix this.