KT
Kelly T
1 reviews | Active since Feb 2014
09 Feb 2015, 08:22
MTN Refused to Help and Now Sue Me
After months of quering my account with mtn via email, telephone calls and in person, mtn have now handed me over to debt collectors. An extra contract was added to my account which I queried and they sorted. Second problem, I'm in Namibia and my data and telephone usage went up and up and up and up and all mtn could say to me was 'we'll get back to you'. Now I owe 6000 rand and my name is in collections. Mtn is this how you guys operate? Pathetic customer service. I've been a client for over 10 years and this is what I get in return. Being sued for something I didn't even use and because your 'customer service' sucks.
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 16:38Hello kellythompsonna,
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply19 Feb 2015, 16:38
Official
Hello kellythompsonna,
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***