EL
Elaine L
1 reviews | Active since Jun 2010
06 Sept 2015, 19:22
MTN refused to exchange fautly handset within 7 da
I upgraded to new Sony Aqua M4 on 02-09-2015. I was assure that if the handset was faulty and returned within 7 days it would be exchanged for a new handset. I left PE and went to Venterstad on business that afternoon. Three times during my stay in Venterstad the phone went into \sleep of death mode"I checked internet for assistance and found this was a common problem. Fix is being worked on by Sony. This morning"
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MTN South Africa's replyOfficial
16 Sept 2015, 10:21Hello murff123,
Thank you for your post
Apologies for the inconvenience experienced.
kindly submit the phone in question to the Mtn store as it needs to be booked into the repair center for a warranty assessment, once approved, then you can be issued out with a new phone.
We would like to sincerely apologize for the inconvenience caused,.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the inconvenience experienced.
kindly submit the phone in question to the Mtn store as it needs to be booked into the repair center for a warranty assessment, once approved, then you can be issued out with a new phone.
We would like to sincerely apologize for the inconvenience caused,.
Warm Regards
Ntebaleng
REQ:***
MTN South Africa's reply16 Sept 2015, 10:21
Official
Hello murff123,
Thank you for your post
Apologies for the inconvenience experienced.
kindly submit the phone in question to the Mtn store as it needs to be booked into the repair center for a warranty assessment, once approved, then you can be issued out with a new phone.
We would like to sincerely apologize for the inconvenience caused,.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the inconvenience experienced.
kindly submit the phone in question to the Mtn store as it needs to be booked into the repair center for a warranty assessment, once approved, then you can be issued out with a new phone.
We would like to sincerely apologize for the inconvenience caused,.
Warm Regards
Ntebaleng
REQ:***