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Nirvani S

1 reviews | Active since Jun 2009

01 Oct 2019, 11:39

MTN refused to do sim swap for an elderly lady after she was ****** and her phone was ******

A few years ago, I purchased a MTN prepaid phone for my mom. I did the RICA on my name. About 2 years ago her phone was ****** and I was able to go into an MTN store with my id and proof of address to get another sim keeping the same number. Sadly a few weeks ago he phone was ****** again. The time I when to The Glen store and I was treated like a ********. I was told that my frail mother in a wheelchair needed to come in herself because she is the users of the phone. I was also asked to name 3 numbers that she dialed recently which I correctly gave to them. After that they wanted to know her last recharge voucher. The manager was extremely rude and as a result I could not do the sim swap. Extremely horrible service from that branch.

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Nirvani S's update01 Oct 2019, 16:29
Reviewer Update
I could have got another sim for my mom but she being old and remembering another number is unacceptable. Please bear in mind the your response about ********** sim swaps is ludicrous. That sim was RICA on my name and it is my prerogative to allow my mom to use the phone. The fact that there is inconsistencies in your stores shows that MTN does not have a clue as to the purpose of RICA. At the least I demand a sincere apology from your totally rude manager from the Glen. I reiterate if one store did not have a problem why should the other one have a problem. Remember I did prove that I am the owner of that sim. I await your response. Remember my company sim is on MTN