MTN REFUSE TO INVESTIGATE COMPLAINT,

I HAVE HAD AN MTN CONTRACT FOR OVER 20 YEARS. I WAS ASKED TO RENEW MY CONTRACT AT MTN ILLANGA MALL NELSPRUIT, ABOUT OCTOVER 2020. IMMEDIATELY AFTER THIS MY ACCOUNT WENT TO OVER R50,000. ALL ATTEMPTS AT RESOLUTION LASTING OVER 2 YEARS HAVE FAILED. THEY CLAIM A REQUEST TO UPGRADE DATA LINE WAS MADE. THEY REFUSE TO LET ME KNOW WHO MADE THE REQUEST. MY DATA USAGE BEFORE THAT WAS MINIMAL. ON INVESTIGATION THE SITES AND NUMBERS DIALED AFTER OCT 2022 DO NOT MATCH ANY OF THE NUMBERS USED BY ME IN THE PREVIOUIS YEARS. THEY HAVE REFUSED TO INVESTIGATE, CLAIMING THEY DO NOT HAVE RECORDS. AMAZING. I HAVE SENT OVER 30 EMAILS. THEIR ATTITUDE HAS BEEN ONE OF NON- COOPERATION FROM THE START. IT APPEARS FROM MY EVIDENCE THAT THEY HAVE THER MUSCLE TO BULLY ANYONE INTO SUBMISSION BY JSUT IGNORING YOU AND THEN HANDING THE ACCOUNT OVER FOR COLLECTION. PLEASE BE WEARY AND MAKE SURE YOU ARE DEALING WITH A REPUTABLE SERVICE PROVIDER.