1 reviews | Active since Oct 2010
MTN refuse to cancel my account and refund me!!!
Third time, I am writing on HelloPeter about this issue, which MTN appears to either<br> 1. unable to comprehend<br> 2. unwilling to solve this issue<br> <br> I have made it extremely clear that I cancelled my account in February, before I left South Africa (for China). They have not cancelled my account and continued to charge my bank account. I requested for a cancellation and a refund. <br> <br> From the last response (on HelloPeter, not even via email or phone call - so I am highly doubtful that MTN is actually attending to my issue), MTN said that they are busy cancelling my account and moving my contract to a PAYG. But in terms of refund, they said that it was going to be a \late cancellation\".<br> This is complete nonsense! I made every possible effort before I left the country, within the required timeframe to have it cancelled. ANY AND ALL ERROR IS MADE BY MTN! <br> If there is a late cancellation, I still expect full refund. And I expect it soon. This is complete nonsense that MTN is incapable to refunding the money that it stole from its client.<br> I want my money back, NOW!<br> Do me a favor, get one of your manager to email me [Email Removed] and call me +***451. I think this is simple ethic!"
Thank you for bringing this matter to our attention.
Kindly be advised that a refund request *** was logged on the 07/04/2016 for the months billed for. Please be advised that the turnaround time for the request is 7/14 working days.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
Kindly be advised that a refund request *** was logged on the 07/04/2016 for the months billed for. Please be advised that the turnaround time for the request is 7/14 working days.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
