1 reviews | Active since Oct 2010
MTN refuse to cancel my account!!!
I moved to China in early March-2016. Before I left South Africa, I made the point to call MTN to cancel my contract and was informed that it will be cancelled and I will not be billed for March. <br> Surprise, surprise. MTN sends me a bill for March!<br> I wrote an email to them, explaining the situation, saying that I did cancel the contract in Feb, I am no longer in the country, I will not waste my time and money to call MTN help line to wait an hour in order for them to do what they should have done correctly in the first place.<br> MTN wrote back, eventually, and thsi was their exact wording:<br> \We apologize for the delayed response.<br> Kindly be advised that your account is still active.<br> We trust that you find the above in order.\"<br> <br> How stupid and *********** is MTN? <br> I made it clear that <br> 1. I cancelled the contract in Feb<br> 2. I will not waste my time and money to call their ****ing call centre to rectify their ****ing mistake<br> and their ****ing staff take that to mean \"I want to confirm whether my account was still active?\"<br> MTN, how ****ing stupid are your staff? \"Duduzile Thwala\"<br> <br> I refuse and I will not waste my time to sort this **** out! MTN, contact me by email and sort this **** out!"
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced. Kindly be advised that we have escalated the matter to our Retentions team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced. Kindly be advised that we have escalated the matter to our Retentions team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
