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David B

1 reviews | Active since Mar 2014

24 Jun 2015, 10:31

MTN refuse to cancel expired contract.

My contract expired with MTN in february 2015. I contacted them telephonically on 28/04/2015 and received reference nr *** for termination. <br> By the end of May 2015 the contract was not terminated yet. I tried to phone MTN again over a 3 day period 4 times a day by the client service number cancel after the automated voice recording. So I tried emailing them. <br> I have now send 4 emails requesting termination to customer care without any response. <br> Needless to say, they continue to deduct money from my account each month which is far higher than my agreement with Nashua mobile was and there is no way to contact or get hold of anyone to sort this out. <br> <br> I am done with MTN!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jun 2015, 11:04
Official
Hello davideristix,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that your migration request was processed on the 2015-06-25.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Warm Regards
Zelephi
REQ:***