MTN - Refuse to assist in Data Usage / costs

Item: MTN South Africa
Rating: 2
Author: Sandi O

I have ADSL - Uncapped at home. All Extra Data usage - is Restricted on my Handset Data Usage incurred during the strike months. When Queries - Very Next Month the Billing was Corrected. I have only recieved reports that mean nothing and no assistance from MTN..... 808 Don't know what they are doing just chase you from Pillar to Post. Wonder if I should move to CELL C....

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Replies (1)

MTN South Africa's replyOfficial

09 Oct 2015, 11:11

Hello Sandio,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

According to our records, the matter was investigated by our billing team which confirms that usage is valid.

On the invoice dated 2015-05-11 total data used was 4108.95MB. Below is a breakdown of charges:

4108.95MB -500MB (monthly allocation)
3608.95 MB X R0.87(out of bundle rate excl vat)
Total charged is R3139.79(excl vat)

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

MTN South Africa's reply09 Oct 2015, 11:11

Official