MTN REFUSAL TO CLOSE EXPIRED CONTRACT A NIGHTMARE

MTN Is Leading in ****ming their Customers I have Heard a Lot about the which I thought it was not Bad until I took a Contract with Them and paid it Fully and the Contract Expired ,I notified them Three months in advance that I was renewing the Contract not making an upgrade , I was told that I must call MTN on the Expiration Date then the Contract will be closed . To be on the safe side I called their customer service on the 3rd Oct 2025 asking them to Flagg the account and add ZERO FEES ON IT as I was paying it on the 4th Oct 25 . I was told by two Different Agents that the Contract will be closed .To my Surprise Over R400 was added to my Number and the Contract was changed to Month to Month plan ,I have called all the Departments of MTN TO REVERSE THE MONIES ADDED TO MY AND THEY REFUSED. Renell From MTN CUSTOMER SERVICE THEN SENT ME AN EMAIL TELLING ME THAT SHE IS SORRY FOR THE INCONVENIENCE BUT I AM LIABLE TO PAY THE MONIES THEY ADDED TO MY ACCOUNT.

TAKE THEIR CONTRACTS AT YOUR OWN RISK they Rob their customers broad day light