MTN REFUSAL TO ANSWER PHONES AND CANCEL CONTRACT

Please cancel my one subscription with immediate notice.

I received a notice that it is coming to an end and now will increase by more than 6x the rate. I only received an sms notice today 15/09/2021. NOTE THAT IF ADDITIONAL CHARGES ARE REMOVED FROM MY ACCOUNT AS OF MY DEBIT ORDER DATE IN 2 WEEKS I WILL OPEN A ******** CASE OF ***** AGAINST YOUR CEO AND ANY STAFF MEMBER WHO FAILED TO CANCEL MY ACCOUNT.

I see you claim you need 20 business days to cancel an account, but you have left me with less than that to provide notice You are attempting to charge me SIX times the amount once the contract ends. This is against my contract! Thus *****. I have been on the line for nearly 20mins waiting to cancel my contract. This is unacceptable. Your direct retentions line doesnt work Your retentions email tells me to call the non-working retentions section on 135

If this is not processed immediately and I get charged this rate you will be reported to ICASA, have charges brought against you, and have all my current and future contracts with you cancelled.