MTN refunded my money last month, and then debited back to themselves this month.

After battling MTN to sort out my contracts for 3 months, I finally got on HelloPeter to complain. I got a prompt call and I believed we had sorted it out, MTN refunded me around R4500 (Even though a couple calls told me that I had a balance of around R8000). This occurred in February, and then on the first of march I was debited approximately R4500 again.

I am exhausted with MTN. I have had 3 contracts, 1 of which has been for almost 6 years. The running around I need to do to sort this out is unbelievable. I've walked into numerous stores only to find out they can't help me because they're franchises. I went to a main store and sat there while they phoned a call center for me; which I could have done.

I need this sorted out and it is unlikely I will stay with MTN after this contract expires.

MTNs website and online statements are no help either as they are difficult to navigate.