1 reviews | Active since Oct 2016
<p>My contract expired and I decided to migrate to pay as you go. I am paid well in advace and need needs to refund me. However, this has been a battle for 3 weeks now. It takes a hour from my working day to get through to MTN client services, then you are lucky if someone actually helps you !. I called them about 10 times , verify banking details 3 times.. each week with another "service champion "".... STILL they did not refund.</p> <p>Mtn is quick to take money, but oooo boy , has every possible excuse NOT to refund.</p> <p> </p> <p>This is more that pathetic ! Ive paid my due's - now MTN shoudl pay theirs !</p> <p> </p> <p> </p>
Good afternoon Ankia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that Pearl is awaiting documents regarding the banking information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Good afternoon Ankia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that Pearl is awaiting documents regarding the banking information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Good afternoon Ankia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that Pearl is awaiting documents regarding the banking information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Good afternoon Ankia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that Pearl is awaiting documents regarding the banking information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
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