ZB
Zoe B
1 reviews | Active since Jan 2018
15 Jan 2018, 13:10
MTN Refund needed asap (R1000)
I have two contracts with MTN which amounts to a R500 debit order per month. Rather than deducting R500, MTN deducted R1200 the first month. I then went into the store (Uitenhage branch) to cancel the debit order and I paid R500 in cash. A week later, another debit order of R988.01 went off. I have been phoning the call centre ever since for a refund. I have opened 7 incidents for the same issue up to this very moment. I received R648.34 on the 10th of Jan. However, I am still struggling to get the refund of R1000 from MTN.
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Zoe B's updateReviewer Update
15 Jan 2018, 22:11Hi Alice,
Thank you for your prompt response.
I do appreciate it.
However, my debit order has been cancelled and my payment for January is only due at the end of this month.
Therefore I do not see the necessity for the R500 payment to be deducted at this point of the month. I have requested that the full amount of R1000 to be allocated to my personal bank account (Capitec).
My future payments will be done in cash and not via debit order.
Your kind assistance is highly appreciated.
Kind regards,
Zoë Botha
ZB
Zoe B's update15 Jan 2018, 22:11
Reviewer Update
Hi Alice,
Thank you for your prompt response.
I do appreciate it.
However, my debit order has been cancelled and my payment for January is only due at the end of this month.
Therefore I do not see the necessity for the R500 payment to be deducted at this point of the month. I have requested that the full amount of R1000 to be allocated to my personal bank account (Capitec).
My future payments will be done in cash and not via debit order.
Your kind assistance is highly appreciated.
Kind regards,
Zoë Botha