1 reviews | Active since Jan 2014
MTN Refund my money.
On the 22/07/2019, I went to MTN Somerset West Mall to Pay my contract in advance as I was advised by one of the MTN Call Center Agents,that I do not have to close the account so that I can continue receiving my benefits. I paid an amount of R3300. The consultant assured me that my bank account would not be debited after making this payment. 31/07/2019 Boom, MTN debits R298 from my bank account. I call MTN call Center on the 1/08/2019 and was told a refund request would be logged and it would take 7 working days from the day the request was logged. On the 2/08/2019 I went to MTN Somerset Mall to double check if the Refund Request was logged and the Consultant said it was logged and it would take 24 hours. I have been waiting for my refund and still have not received it. Today I call MTN Call Center to follow up on the request and I was told it would take 7 to 30 working days to get my money back. MTN I WANT MY MONEY PLEASE.
We apologies for delay i responds and inconvenience received.
Please note we did receive a payment of R3300.00 on the 2019-07-22,
However an extraction for a debit order was already submitted and it
cannot be reversed as it is automated, hence a debit order went through
A query is logged to banking to credit the amount debited on SR : ***
We apologies again for the breakdown in communication
Thank you
Zamokuhle Ngubane
We apologies for delay i responds and inconvenience received.
Please note we did receive a payment of R3300.00 on the 2019-07-22,
However an extraction for a debit order was already submitted and it
cannot be reversed as it is automated, hence a debit order went through
A query is logged to banking to credit the amount debited on SR : ***
We apologies again for the breakdown in communication
Thank you
Zamokuhle Ngubane
I went to MTN Somerset Mall in July to pay the advanced payment which I was told was R3300 which included July's installment and I was told that no amount will be deducted from my bank as the advanced payment included July's installment. How can I now have a credit of R3,002.00 when MTN deducted R298 end of July after I paid the advanced payment? My credit should still be R3300 because for end of July you debited my account instead of taking from the available credit which was R3300. Hence I need the R298 refundable. I would appreciate it if you would give me a call or provide ,e with a number that I can contact you on.
Regards,
I went to MTN Somerset Mall in July to pay the advanced payment which I was told was R3300 which included July's installment and I was told that no amount will be deducted from my bank as the advanced payment included July's installment. How can I now have a credit of R3,002.00 when MTN deducted R298 end of July after I paid the advanced payment? My credit should still be R3300 because for end of July you debited my account instead of taking from the available credit which was R3300. Hence I need the R298 refundable. I would appreciate it if you would give me a call or provide ,e with a number that I can contact you on.
Regards,