MTN REFUND INCOMPETENCE

Good day

I am a frustrated customer.

On the 20th April 2021 I paid R1000,00 towards my mtn account.

On the same day I took an upgrade at Carlton center, where a lovely lady Nonkululeko was assisting in facilitating the upgrade.

After spending over 2 hours and being advised the R1000,00 had not reflected I was advised to pay the outstanding amount which was about R950,00. The time spent at MTN store due to MTN systems issues is laughable.

Nonetheless I had since called 135 on the 22nd April 2021 to request a refund of the R1000 in advance.

I was advised the turnaround time is 3-7 working days.

I am denied the right to speak to a supervisor except a (yuvesh\yugesh) who **** and promised this would be resolved last week already

Needless to say I have done about so many follow ups only to be told a request for a refund was not sent.

These are the ref numbers I have received since requesting my refund and to date nothing.

please all ref numbers below

*** *** *** *** *** *** *** *** *** *** *** ***

displayed I have not bought groceries, nor met my other commitments and I get mediocre service.

I am starving and have been for 2 weeks can anyone who still has human decency please assist me.

This is not fun.