BP
Bernice P
1 reviews | Active since Dec 2018
18 Dec 2018, 13:41
MTN refund delay...
On the 1st of december my account was debited almos R700 more than my subscribed contract. When I phoned MTN they told me that I was subscribed for self service which I didn't even do. They advised there was a problem on MTN's site and they will credit my account. I advised that I dont want the account credited I want my money refunded. After 3 attemps still nothing in my account. Everytime its another story. Phone again today was put on hold for 20 min then the line was cutt off. Phoned again then I was told due to the weekend and the public holiday they still have till the 20th to sort the account. No one can give me feedback on when my money will be paid back coz their waiting for the banking department? The problem wasn't on my side!yet i need to wait for my money!!
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MTN South Africa's replyOfficial
18 Dec 2018, 14:15Good day Miss Bernice Powell,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Please see the attached report.
No refund to your personal bank account.
The report reflect the credit has been passed against the account and the credit has been used against your invoice balance for December 2018 for cell ***, the debit amount will only be for cell *** for R 479.86.
Kind Regards,
Alice van der Merwe
Egain ***
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Please see the attached report.
No refund to your personal bank account.
The report reflect the credit has been passed against the account and the credit has been used against your invoice balance for December 2018 for cell ***, the debit amount will only be for cell *** for R 479.86.
Kind Regards,
Alice van der Merwe
Egain ***
Best regards,
MTN South Africa's reply18 Dec 2018, 14:15
Official
Good day Miss Bernice Powell,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Please see the attached report.
No refund to your personal bank account.
The report reflect the credit has been passed against the account and the credit has been used against your invoice balance for December 2018 for cell ***, the debit amount will only be for cell *** for R 479.86.
Kind Regards,
Alice van der Merwe
Egain ***
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Please see the attached report.
No refund to your personal bank account.
The report reflect the credit has been passed against the account and the credit has been used against your invoice balance for December 2018 for cell ***, the debit amount will only be for cell *** for R 479.86.
Kind Regards,
Alice van der Merwe
Egain ***
Best regards,