NS
Nadine S
1 reviews | Active since Aug 2017
06 Aug 2018, 10:28
MTN REFUND
I had a contract with MTN which I paid the full amount in advance and they had to debit my MTN account every month. I have finished my contract and MTN owes me a balance of R568.00 . I have called and received references for the money being paid and I still haven't received the money. I then received an sms saying that I will get the money on the 3/08/2018. And it also states in the sms that the matter has been resolved and they closed it but I still haven't received my money. This is not the first time this has happened to me.This is my reference numbers:- 1- ********** 1323. Please I would like for this matter to be resolved immediately.
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Replies (4)
MTN South Africa's replyOfficial
06 Aug 2018, 11:35
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The refund request is sent to the banking to department to assist you with the refund request, to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply06 Aug 2018, 11:35
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The refund request is sent to the banking to department to assist you with the refund request, to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
06 Aug 2018, 11:35
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The refund request is sent to the banking to department to assist you with the refund request, to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply06 Aug 2018, 11:35
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The refund request is sent to the banking to department to assist you with the refund request, to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
06 Aug 2018, 11:36
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The refund request is sent to the banking to department to assist you with the refund request, to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply06 Aug 2018, 11:36
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The refund request is sent to the banking to department to assist you with the refund request, to speed this up for you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
NS
Nadine S's updateReviewer Update
06 Aug 2018, 11:58Thank you for your prompt response.
NS
Nadine S's update06 Aug 2018, 11:58
Reviewer Update
Thank you for your prompt response.