YV
Yolande V
1 reviews | Active since Oct 2017
24 Oct 2017, 11:23
MTN REFUND
Good day, I cancelled my MTN contract 16/4/2015 and they still debited my account for a long time every month until i stopped it. i'm asking for my money back for more than 2 years now, I've proof of emails and ref nr,'s and every time they just tell me that the query is with billing department or they can not pick it up with the ref nr, really?? why do they give ref nr's? I want my money bac****!!!! It was not a problem for MTN to take my money so why must i go throught alot of trouble to get my money back??????
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
24 Oct 2017, 12:48Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account has been credited with 19 months subscription fee.
The refund of R3619.39 will be credited to the account in this week, once reflecting on the account the refund will be requested as per your bank details on the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply24 Oct 2017, 12:48
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the account has been credited with 19 months subscription fee.
The refund of R3619.39 will be credited to the account in this week, once reflecting on the account the refund will be requested as per your bank details on the account.
Kind Regards,
Alice van der Merwe
Best regards,
YV
Yolande V's updateReviewer Update
06 Nov 2017, 11:19Good day,
No refund yet and the week is gone?
YV
Yolande V's update06 Nov 2017, 11:19
Reviewer Update
Good day,
No refund yet and the week is gone?