1 reviews | Active since Mar 2011
MTN REFERS ME TO COLLECTIONS AFTER NON RESPONSE
I am absolutely DISGUSTED BY MTN! I get an email in from NORTON LAMBRIANOS stating i owe them R5377.31 for an account that i previously had with NASHUA. I have tried OVER 20 times to get hold of the call centre, Calls ALWAYS DROP, No one EVER CALLS BACK.I have emailed them and have a reference ***6 relating to the billing dispute - to which no one has EVER come back to me. MTN has been overcharging me for data usage when my account with NASHUA mobile was CAPPED at a fixed rate of R109 p/m with a max of R165 credit limit - account was transfered but they \Forgot"to transfer the cap - they failed to deduct the money on direct debit over 3 months - not once did anyone call me even though i have two accounts with MTN. Now"
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we are in the process of confirming the account status with Nashua and as soon as we receive feedback, the matter will be concluded accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we are in the process of confirming the account status with Nashua and as soon as we receive feedback, the matter will be concluded accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***