LR
Londani R
1 reviews | Active since Feb 2012
15 Jun 2015, 16:45
MTN REF NO ***
Please stop wasting my time and messing me around.<br> <br> I phoned your Call Centre to cancel my contract and also to find out why my account is still been debited when my contract expired the end of February 2015.<br> <br> I spoke to Tebogo at your Call Centre and this is the reference number she gave me. ***. She advised that I would be refunded in 5 days and I am still waiting.<br> <br> May I again kindly request that you cancel my contract and refund me the monies that you owe me from when my contract expired to date.<br> <br> Do I need to resort to Hellopeter in order to get service from MTN?<br>
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MTN South Africa's replyOfficial
17 Jun 2015, 15:26Hello londanir,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as there is a delay regarding refund requests. We would like to advice that the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as there is a delay regarding refund requests. We would like to advice that the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 15:26
Official
Hello londanir,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as there is a delay regarding refund requests. We would like to advice that the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as there is a delay regarding refund requests. We would like to advice that the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,