MTN Ref *** - Un-billed Invoice incorrect data charge for 874KB charged R944

<p>MTN Ref ********** - Received SMS stating my account has been suspended due to credit limit. When contacting MTN call centre I was informed that it was due to over data usage on my account. This is not possible as I have WiFi at home and Work. When checking my un-billed invoice there was 4 transactions done on the 27/09/2016 and billed R944. The amount of data in these 4 transactions add up to 847KB. </p> <p>2016-09-27 03:45:04 mymtn 748KB MTN R 821.28<br /> 2016-09-27 08:54:00 mymtn 26KB MTN R 26.32<br /> 2016-09-27 09:18:30 mymtn 13KB MTN R 17.54<br /> 2016-09-27 09:52:59 mymtn 87KB MTN R 78.95</p> <p> </p> <p>There is still 471MB recurring data still available on my account.</p> <p>When stating this to the agent she created a ticket for an investigation but informed me this will only be investigated once the unbilled invoice is billed. This will be in 3 weeks’ time (13/10/2016). I was informed they can reactivate my account but was informed I will need to purchase airtime and data bundle as I will be charged out of bundle rates. There is also no Guarantee on what will happen to the data bundle once purchased.</p> <p> </p> <p>Please can this be investigated before the invoice is billed as I cannot be without a phone due to MTN mistake.</p> <p>Please see image attached from MTN website.</p>