MTN ref ***

Very annoyed at this point , currently on the line with MTN for almost 30 mins , been transferred to 4 different people and no body can give me answers, cancelled my contract in feb 2024 as my contract came to a end , in the start of May I discovered that there has still been debit orders going off for the contract with MTN I then called in again and the person I spoke to confirmed that they can see a request for cancellation but the consultant I spoke to in Feb did not put it through and they couldn’t tell me why , I was then advised they will investigate and get back to me on a refund it is now weeks later and no call or anything from MTN , I then called and been pushed around from person to person as it seems like no one wants to take the blame , this is not acceptable and very annoying, 4th person said she will be putting me on hold to check something but guess what she just transferred me back to the que like whyyy can this people not help me