MTN *** - Contract switch to Prepaid

Is it really that difficult for you guys that your retentions department cannot call me back to cancel my contract. <br> I have tried to cancelled my contract on the 3rd May. (I was told i cannot put in a cancellation notice before the 24 month term runs out which makes your 24 month contract 25 months..) Then i was told that someone from the retentions department would call me back within 48 Hours to switch my contract to prepaid. The 24 month term is finished and i want his debit order stopped. IT IS ALMOST A MONTH LATER!!! Emails to customer care and the retentions escalations dept go unanswered. Are they really that *********** that they do not know how to use a phone or know how to read my cellphone number to call me on..which i have double checked at a MTN store on their system.<br> I WANT THIS CONTRACT SWITCHED TO PREPAID... or if no one calls me back before the end of this month then cancel the damn contract. i will go a cellphone provider who gives a better service which is clearly something MTN has forgotten.