1 reviews | Active since Jul 2013
MTN RED TAPE = PATHETIC!!
I could never afford a new iPhone as a pensioner and always used old models from other people. I went to Paarl MTN, May 2023, for a new iPhone 12 and took out a new MTN Contract. Been not well, I obtained a "NEW" iPhone 12 to only discovered 4 months later that the company removed iPhone 12, 13 and 14 from there online store! The iPhone 12 also have the highest radio active emissions of all phones!! I signed for the reception of the phone, only, and the rest of the contract would follow later. It was also later discovered that on the rest of the contract, my signature, was forged! I made a sworn Statement at the SAPDS but ask MTN to keep it back as I do not want anyone to lose their job! Little did I know how much MTN would cost me in damages (Thousands of Rand) due to the fact that MTN could not supply me with a signal at my house!! The first phone was replaced with a new one thank you with the help from Etienne Love MTN Vredendal and Hester van Niekerk at MTN Calvinia! Managers at MTN Paarl also assisted but could not sort out the MTN Signal problem which only MTN Signals can sort out but they REFUSED to. Last week (18/10/23) it was decided by MTN Paarl, Michelle, to terminate the contract due to the signal issue. With all the cancellation paper work done, I must now wait another month for my Sim card number to be released in order to go to another company. For six months no-one could phone me, nor could I phone anyone or do any online business or transactions, EFT's etc. I had to travel thousands of kilometers to do business!! Apart from all the above and inconveniences, unhappiness, *****, fuel costs and other expenses, covers, screen protectors and data transfers at iPhone Cape Town etc. (MTN Paarl could not do that) Who is going to pay for it all. 1. Why was a discontinued product allowed on a *****ulent contract? 2. Why do I have to wait another 30 days for MTN to release my number as there is no legal contract? 3. Must I now continue to press ***** charges and who is going to pay for 6 month's expenses for not having use of 2 iPhone12s? Surely MTN Paarl, Vredendal or Calvinia can not be hold responsible for all the above as a result of the BLATANT REFUSAL OF MTN SIGNALS to solve or try to solve the signal problem! Firstly. Is MTN SIGNALS going to pay my expenses and financial losses, or who is? Secondly. Is MTN going to give me a new iPhone as a good gesture for the inconveniences I went through for six months and still waiting.....? NO! MTN won't because everything revolves round MTN self and not any unhappy customer!!!!! I must admit I always had good service from MTN in the past, especially at Vredendal, Etienne Love, who now also spent days helping and trying to resolve the above as well as transferring data etc. Is someone going to remunerate him for that..........?
