DT
Darren T
1 reviews | Active since Jan 2010
28 Nov 2018, 14:54
MTN? ...RED HOT PINS IN MY EYES PLEASE
After nearly a month and multiple promises of getting back to me about JUST replacing my iPhone X 256Gb UNDER WARRANTY and going into the store 6 times MTN is still not getting anything right.
I always thought all cellular companies were the same so it doesn't matter which one you use but really, MTN is by far the worst.
I'd suggest red hot pins in your eyes before believing a word they say.
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MTN South Africa's replyOfficial
29 Nov 2018, 14:32Good day Darren,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we currently have the iPhone X 256GB in silver, we are trying to source a space grey color as per your requirement.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply29 Nov 2018, 14:32
Official
Good day Darren,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, we currently have the iPhone X 256GB in silver, we are trying to source a space grey color as per your requirement.
Warm Regards,
Zanele Mazibuko
Complaints Management Team