MTN Recurring Airtime

<p>Good Day</p> <p> </p> <p>I am somewhat dissapointed with MTN, I noticed yesterday 05 March 2017 that my airtime balance is 0, So I went into my account on the Internet (Mtn Active) and I was unable to see any mention of my Airtime. I went onto the MTN App and saw that "Airtime" shows as not Applicable.</p> <p> </p> <p>I am on a MTN Anytime 750 contract which includes a monthly airtime bundle of R750, And it seems like this Airtime was never loaded. I contacted the Call Centre on the 05 March to query this, the call took about 18 minutes and the Lady just told me that all my bundles was loaded, when again I told her about tagainrtime, she told me that their systems was slow and that I should check my balance. Which I did and still no airtime.</p> <p> </p> <p>On the 06th March I phoned again, basically the same story, The lady told me that all bundles was loaded, but when I asked her what my current airtime balance was, she wasn't able to tell me. She did however say that she escalated my query. </p> <p> </p> <p>To date for this month I have made 8 calls to the amount R3.61 as per MTN My Contract, and thus I find it very hard to believe that my balance is R0. </p> <p> </p> <p>Very dissapointed as no one can tell me what the problem is. I would appreciate if MTN can come to Party and resolve this issue. </p> <p> </p> <p>Regards</p>