1 reviews | Active since Jun 2015
MTN Reception Non Existent
<p>I have only ever had a contract with MTN.</p> <p>Recently my wife and I moved to Waterfall and might as well throw our phones in the bin. There is zero to no reception at our house. We dont live in the bush. We live very close to the new Watercrest Mall.</p> <p>Our Vodacom contracts on the other are lightning fast. We have both just upgraded our MTN contracts when in hindsight we shouldve cancelled them.</p> <p>I logged a call for coverage and when I follow up telephonically I am told I must wait 10 working days just to get a response. Not on. Furthermore, the call centre agents give you the "10 working days" story and then drop the call.</p> <p>Please MTN, I have grown up with you as my primary sevice provider.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
To date I have had no reply from MTN.
Just this generic response.
Really disappointing.
To date I have had no reply from MTN.
Just this generic response.
Really disappointing.