MTN REAPING US OFF!!!!!!!!!!!!!!!!!

Item: MTN South Africa
Rating: 1
Author: Grace R

I have been with mtn for over 10 years and they keep ripping me off. The recent ******* is the wow mtn to mtn minutes that we buy that is supposed to be for 7 minutes for R3 or 20 minutes for R7 but I get to call for way less minutes than that and it starts chowing my airtime.

This has happened several times and I am seriously disgusted ,it either you fulfil what you promised or refund my hard earned money . NO EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

01 Feb 2018, 14:26

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that Wow MTN minute bundles is only to MTN numbers, if other numbers is called this will depleted from your airtime. We do pick up that 076 number was dialed. MTN to MTN numbers is cheaper rate.

Please contact the 173 call center for assistance online.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply01 Feb 2018, 14:26

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please contact the 173 call center for assistance online.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Grace R's updateReviewer Update

13 Feb 2018, 17:27

DO NOT COME WITH RIDICULOUS EXCUSES. HOW CAN I DIAL 076 IF I KNEW THAT THE WOW MTN BUNDLE IF FOR MTN TO MTN ONLY? DO NOT PATRONIZE ME!!!!!!!!!!! I DO NOT HAVE TIME TO CALL YOUR DISASTER CENTRE CAUSE THEY ARE GONNA COME WITH MORE EXCUSES!!!!

Grace R's update13 Feb 2018, 17:27

Reviewer Update