1 reviews | Active since May 2015
MTN really really gives bad services
Im extremely fruastrated
MTN apparently handed me over to SSDA, for an account i have no statements for, I contacted SSDA and still they cant provide me with my MTN statements as to what i owe them.
How weird we go into store because we did not want to upgrade then we asked them to cancel the upgrade and put us on pre paid which they did, they still gave us a bill and we paid it.
Thats a year ago now we get messages stating we owe a certain amount and was handed over to SSDA. Firstly i never recieved any outstanding bills form MTN for the past year. Now apparently its owed via SSDA who still havent send me the MTN statements showing what i owe.
All im requesting is the statements that shows what i supposingly owe and proff that those statements was send or received by me before handing me over.
Another thing the contract number handed to SSDA does not even belong to me.
I would please like you to forward me that last statement send also provide me with the details of where you send it to. I also want to know why SSDA are charging me for R1900.00 if i have a bill with you of R604.26 and also how can MTN hand me over without any warning or notice of unpaid bills. Please be aware thatthe MTN account was infact not deactivated in August. We declined a upgrade when we were due that was in April 2018. Somewhere you are not making sense and i dont agree when it comes to ripping people off. I am gettting strange bills with strange amounts from SSDA incorrect adress and its not an MTN Statement. I would highly appreciate it if you all please get your facts straight. If i missed a payment that i am or was unaware of i would expect MTN to communicate this to me the same way i also received my statements. I am highly upset if i owe you R607.26 i will pay it to you dont come with SSDA that cant even send me the correct statement. So i please request from you forward me the statement that i so did not pay. Please also find my dispute letter from SSDA and sort that out i requested all the relevent information there. Note that i currently am a MTN user and have been for the past 15 years and you really making it difficult for me to trust your service at the moment you look like *****s in my eyes. Please have this sorted ASAP if possible and note i want nothing to do with SSDA because they cant provide any information and the ones they do provide is so incorrect.
YOUR QUICK RESPONSE WILL BE HIGHLY APPRECIATED
I would please like you to forward me that last statement send also provide me with the details of where you send it to. I also want to know why SSDA are charging me for R1900.00 if i have a bill with you of R604.26 and also how can MTN hand me over without any warning or notice of unpaid bills. Please be aware thatthe MTN account was infact not deactivated in August. We declined a upgrade when we were due that was in April 2018. Somewhere you are not making sense and i dont agree when it comes to ripping people off. I am gettting strange bills with strange amounts from SSDA incorrect adress and its not an MTN Statement. I would highly appreciate it if you all please get your facts straight. If i missed a payment that i am or was unaware of i would expect MTN to communicate this to me the same way i also received my statements. I am highly upset if i owe you R607.26 i will pay it to you dont come with SSDA that cant even send me the correct statement. So i please request from you forward me the statement that i so did not pay. Please also find my dispute letter from SSDA and sort that out i requested all the relevent information there. Note that i currently am a MTN user and have been for the past 15 years and you really making it difficult for me to trust your service at the moment you look like *****s in my eyes. Please have this sorted ASAP if possible and note i want nothing to do with SSDA because they cant provide any information and the ones they do provide is so incorrect.
YOUR QUICK RESPONSE WILL BE HIGHLY APPRECIATED