MTN really loosing service levels

MTN - well lets say we no further than the package being processed again. We have 5 sims that the staff cannot seem to get activated and no sense emailing 809 as they come back with questions that show they have not looked at logs . All i ask is get this right so i can use what i am going to be billed for and then there wont be refunds on that but boy i must wait for what seems clear lack of product knowledge service .

MTN stop passing but get team to sort this . Hello peter complaints dont work as staff dont take this serious