MTN REALLY DOESNT CARE ABOUT LONG-STANDING CUSTOMER

MTN will try anything to do in a long-standing customer. Once I had upgraded to a new package, they charged me pro-rata the month for the new package and then the full month for the old package rather than also pro-rate. No matter how many queries, they answer with simple monosyllable answers that make no sense. Time to move, which is a shame after about 30 years as a customer ...... the general feeling one gets from the answers is they could not really care in the least