MTN-REAL ******

I am really at my wits' end with this service provider. My contract with MTN was cancelled in February 2015 yet my Insurance was never cancelled. I made a claim in May and still waiting to be contacted... Ok... Finally some Tshepiso girl contacts me (Only because of my Hello Peter complaint) and has the audacity to tell me that they can not find me on the system YET they can find my acc number to debit my acc every month. What irks me even more is that when one goes into the store to get a phone be it contract or prepaid THEY do all the paper work yet when you need to claim THEY all of a sudden too useless to assist. After speaking to Tshepiso since i had to prove it is insurance going off from my acc i insisted that she give me her direct contact number but nope she gives me an email address and GUESS WHAT i emailed her 08 July 2015 08:29 AM and did a follow up email 09/07/2015 08:21 AM. Today is Monday 13-07-2015 and i still have not heard anything from this girl... This is just pathetic i tell you. Almost two months with no phone yet i am paying insurance for it with no hassles every single month. Mind you i've been with MTN since 2004 and this is the **** service i get!!!