MTN Re-pear center wants to send me a faulty and Used Phone that was not mine !!!

<p> </p> <p>Good day ,</p> <p>I'm very disappointed in MTN!!!!!! .</p> <p>I send my phone in for repair (March 2017), first they told me they are waiting for parts , I phoned again then they told me they are going to exchange my phone, at first that was fine, But when I phoned the MTN branch ( ********** 349) again they told me the phone is a used phone that was repaired (the phone did not switch on and off so they repaired it then they give it to other clients.) like I understand it.</p> <p> I told them I don’t want somebody else’s use and repair phone I want my phone back , My request was locked that I want my phone back(broken or not) . Today I phone them again and the Supervisor Kabalo Mohlamme told me I'm not going to get my phone back I signed the quotation and the fine print stated all kinds of things in MTN's favour I must pay for a Used Phone MTN want to send me or i don't get anything at all .</p> <p>I'm not going to pay for a phone that was faulty and Used that I didn't see , But MNT wants me to take that. Kabalo Mohlamme at MTN said that LG got my old phone and they can not give my old phone back to me ! I must take the Use Repaired Phone they want to give me .</p> <p> How can MTN Expect me to take a phone that was faulty and repaired that was not mine ??? Why can't they just send me back my old phone . I don't think anybody wants a phone that was faulty in the first please !!! If I don't Pay the amount R***** in 30days I'm going to lose that phone. How can i pay for that ??? </p> <p>Can MNT phone me regarding this ??? </p>