1 reviews | Active since Apr 2018
MTN RANDBURG SQUARE - UNAPPEALING SERVICE
WOW, I am surprised, at distraught at the service offered to me at MTN RANDBURG SQUARE. There were four customer representatives yesterday when i went and they gave me soo much attitude and unprofessional behavior from the minute I walked in the door, It was a lady with blonde haircut, a big buffed guy, a slender guy and a petite lady and I couldn't get their names although i could tell from the day before I went there they had trainee name tags on. I waited there for over 20 minutes without being noticed let alone served, when it was apparent that the buff guy just found something else to do while I was standing there and instead of serving me he decided to scan SIM CARDS.
Whereas on Monday i went there and the same buff guy could not assist me in terminating my deceased grandmothers sim card. he was so unprofessional, telling me he cant help me, after i have explained to him everything and that I called MTN before coming to the store. His behavior was unprofessional, uninviting .
If only they knew that Its us customers who pay their salaries and maybe if they assisted people not based on what they look like, what they wearing or the color of their skin. Black employees are becoming a problem because they do not know where and how to draw the line of work and customer service. Training is a requirement and staff cant be trained during trading hours as customers walk in and out and that is what i experienced also on Monday and yesterday when i went there.
Good day Zinhle
Thank you for bringing this to our attention. We tried contacting you a number of times to get more information regarding your complaint but we were unsuccessful.
We apologise for the inconvenience you experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Zinhle
Thank you for bringing this to our attention. We tried contacting you a number of times to get more information regarding your complaint but we were unsuccessful.
We apologise for the inconvenience you experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team