Mtn Randburg

As a employee of retail company and on management, I need to make sure that my staff members treat customers well with dignity and respect. I went to MTN randburg today to do a simswap but I was told to come during the day as their system isn't working, I went there again during the day, I was told that the system is still offline but I didn't see anyone being on the system to check if they still offline. I went back and decided to drive to Ferndale on republic, where I saw that when you do simswap there is biometric used, it was not my first time experiencing this as 2 weeks back I was told that biometrics aren't working and I can't do simswap. I also went there 2 months back to get help to claim insurance for damaged phone and I was told that they won't be able to help me I should phone mtn on my own. The lady didn't even bother to give me a claim form. This kind of behavior can affect the business. And it's not only me who have experienced this...even my colleagues always complain about mtn staff