MTN: R400 a sms

My mom has been bitterly done in MTN.

Our family have all been customers of MTN from our very first cell phone, i am also a MTN customer because of my mom, my sister too. I just feel very sorry for my mom as she works very hard for her money, which has now all gone to a cell phone contract she did not sign up for.

She has a MTN Anytime 500 account (no phone, just min and data), which she is paying more than R2000 monthly via debit order, we have tried everything in branch and queried it. but everyone just shrugs their shoulders and they request a investigation but nothing happens.

There are a few sms's to the value of R400 for one sms, the branch says it's because she made a mistake in the number, so the sms keeps looking for a recipient.

She gets 300 sms, but has been charged an additional R5 for extra sms, because apparently she used more than 300 sms , she does around 20 sms a month.

she was charged R800 extra for data, apparently her cap was 800? but she never set this cap ever.

she gets an extra gig of data a month but no one can show where she approved it, they say it could have been an sms she agreed to.

They now say her contact needs to be renewed but she has been into branch trying to sort this out for over 6 months and no one ever told her it needed to be renewed.

I am really disappointed with mtn, mostly for doing in my mom as she is older and not tech savy. It is an easy target to take advantage of and because we live far on a farm away from a MTN store, it has been really hard to get to a branch and be told they will request investigation.

Thanks to anyone who takes the time to read this.