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christo W
1 reviews | Active since Jan 2013
02 Jul 2015, 10:20
Mtn R1670.70 but i have limit at R10+R399 contrac
I found that MTN took R1670.70 out of my bank account for a data/tab package.<br> The data package is 339.00 and I put a R10.00 usage limit on this contract to avoid big expenses I cant afford.<br> As per the heading I was billed R1670.70. I did not even receive an alert of any sort.<br> <br> It seems cell c is buying up all the mtn contracts and its hurting Mtn's pocket a bit. They now resort to devious methods to stay profitable. Please return my money! Over and above the sour taste in my mouth after my bank account was ****** of this money
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MTN South Africa's replyOfficial
13 Jul 2015, 10:38Hello Christow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice data 2015-06- you were billed an amount of R1.150.61 for internect connection. Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice data 2015-06- you were billed an amount of R1.150.61 for internect connection. Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
MTN South Africa's reply13 Jul 2015, 10:38
Official
Hello Christow,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice data 2015-06- you were billed an amount of R1.150.61 for internect connection. Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that on your invoice data 2015-06- you were billed an amount of R1.150.61 for internect connection. Please always ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function you can deactivate your mobile data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***