MTN - R15000 cell phone account

<p>I have a cell phone contract with MTN for the past 17 years. My current contract is already 20 months old and is around R415 per month. In February and March this year (2017) I received a statement of R15,000 (R15k) for cell phone usage, but it was mainly for data services.</p> <p> </p> <p>In the past 17 years, my cell phone account has never exceeded more that R500 per month.</p> <p> </p> <p>We went to the MTN in Welkom (FS) and they said that I’m liable for all the account despite the account history. They emailed the usage report, and none of those services is services I use at all.</p> <p>I paid the entire amount and ALSO a penalty fee to cancel my contract, as I switched off my phone too afraid that it will happen again. I am one year away from my retirement, and this made a massive financial impact on my lifestyle and retirement funds.</p> <p> </p> <p>It is unacceptable that my 17 years of loyalty towards MTN was awarded with a cold shoulder when I asked them to help identify and explain how/why my account will increase by 3750% in a month.</p> <p> </p> <p>Is there someone out there who can give me advice on what I can do OR if there is anything, I can do?</p> <p> </p> <p>Thank you </p>