MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
10 Feb 2016, 15:38
Mtn quiet after response
Reported bad signal and requested a signal booster. Their response - <br> Thank you for your post.<br> <br> We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. <br> <br> The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.<br> <br> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.<br> <br> warm regards<br> mike<br> REQ:*** <br> <br> I am still waiting for feedback, a solution while I struggle on here. MTN always boast they are the best but are they really?
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Replies (1)
MTN South Africa's replyOfficial
11 Feb 2016, 16:05Hello mariusvd,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we checked with our network department the technician by the name of gareth will contact you to resolve the matter.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we checked with our network department the technician by the name of gareth will contact you to resolve the matter.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply11 Feb 2016, 16:05
Official
Hello mariusvd,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we checked with our network department the technician by the name of gareth will contact you to resolve the matter.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we checked with our network department the technician by the name of gareth will contact you to resolve the matter.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,