MTN query left unresolved for almost two weeks!!

Today is the 1st of August 2023, I purchased Home Wifi on the 14th of July 2023. I paid additional fees to cover for wifi for two weeks to ensure that I have wifi as soon as the router was delivered. Since the delivery no one at MTN has been able to help me to get my sim card activated and rica'd. Every time I phone activations, they tell me 24 Hours....i have had 2 weeks of 24 hours. This is my second review on Hello Peter about the same problem, because i thought that getting it on this platform will get MTN to respond to my query but I guess you guys are too useless to even respond to a complaint on this platform. MTN disgusts me. I have never in my life had such a bad experience with any service provider. When i ask the activations department to explain to me what is causing the problems, they drop the phone on me......probably because they also don't know. It is easier to just take people's money and leave them hanging without internet. Well done MTN for taking my money and not giving me any service!!!!!!